"Through the years our partnership with Block5 has been a crucial element in our expansion efforts. Their technical experience, guidance, and support have allowed us to continuously scale and improve operations here at Joseph’s."
Fast, Friendly, Expert Support. 24/7
Our team is friendly and great at what they do. How great? In 2020, we resolved over 10,000 tickets while maintaining survey averages of 4.93 stars out of 5! Standing by with the tools and experience needed to keep you productive, we solve over 95% of issues remotely. Need us on-site? No problem, we can be there fast! This support team is awesome and they LOVE helping people.
Communication is key
Our schedule of meetings keeps us talking about what’s important to you. Are you getting what you need? What do you think you’ll need over the next 3 years? Do you have a good plan? Keeping these items on the agenda means you are getting what you need and are ready for anything! We can’t wait to meet up and plan your successful future.
95% of all data breaches occur because of human error! Because of this, our approach to security starts by training your users to recognize threats and stop ’em cold. Add best-in-class UTM Firewalls and security software, and your organization is as secure as possible.
Backup & Disaster Recovery
Even with the most sophisticated protections in place, bad things can still happen. Ransomware, failed server hardware, deleted files and folders…this is why our last line of defense is a good backups system and a disaster recovery plan. We implement encrypted, multi-tiered backups to protect all of your data, then we personally verify them daily. We can recover individual files or entire server environments in minutes!
Proactive, Not Reactive
We monitor the health of key aspects of your environment. Desktops, laptops, servers, and network equipment. We will know about most issues before they become problems!
January 15, 2021